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Servicing customers... real-world conditions

When a customer informs of the need to return a product, WinMAGI's RMA feature provides everything you need to manage the process. RMAs are validated against original shipments before they are approved for return. Credit, replacement and disposition instructions record specific agreements for each line item returned. RMAs can be adjusted when received if the material is other than anticipated.  Credits can be automatically posted to the customer's account when material is returned.

At the receipt of the RMA, the original sales order can be reopened or a new sales order can be created.

The returned material can be restocked, scrapped or scheduled for rework, etc.